> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reechee.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Pain-points reports

> AI analysis of everything customers dislike about a product - themes, trends, and the quotes behind them.

A pain-points report aggregates the frustrations across a product's reviews into one
analysis. Instead of reading reviews one by one, you see what's broken, how often it
comes up, and whether it's getting worse.

## What a report contains

* **A summary** of the product's overall pain landscape.
* **Themes** - each recurring frustration, grouped and labeled with a trend badge:
  * **Trending** - spiking right now
  * **Rising** - growing over time
  * **Persistent** - a long-standing complaint
* **Quotes** - real review excerpts backing each theme, so you can see the frustration
  in the customer's own words.

Sales teams use reports as competitive ammunition, marketing teams for positioning and
battlecards, and product teams for roadmap signal.

## Getting a report

There are two ways a report gets generated:

1. **Free, automatically.** When you follow a product that doesn't have a report yet,
   Reechee generates one at no credit cost. This is how you get your first report
   during onboarding.
2. **Manually, for 1 credit.** From the report pages you can generate a report for any
   product, or regenerate an existing one to fold in newer reviews. Each manual
   generation costs 1 credit from your team's shared
   [balance](/product/credits-and-unlocks).

Generation takes a few minutes. You'll see the status move through:

| Status     | What it means                                          |
| ---------- | ------------------------------------------------------ |
| Generating | Analysis in progress - a spinner shows on the product. |
| Complete   | The report is ready to read.                           |
| Failed     | Something went wrong - you can retry the generation.   |

## Finding your reports

The reports area has two views:

* **Your reports** - products where your team already has a report.
* **Browse** - the catalog of products you can generate a report for.

## Sharing a report

Reports support public share links, so you can send one to a client or colleague
without a Reechee account - handy for agencies packaging competitive research.

<Note>
  Reports are also available programmatically: the [API and MCP server](/introduction)
  serve full pain-points reports and can trigger generation. Anonymous MCP users get a
  free taste of any product's pain points.
</Note>