> ## Documentation Index
> Fetch the complete documentation index at: https://docs.reechee.io/llms.txt
> Use this file to discover all available pages before exploring further.

# FAQ

> Common questions about Reechee.

## How Reechee works

<AccordionGroup>
  <Accordion title="What platforms does Reechee monitor?">
    G2, Capterra, Trustpilot, TrustRadius, and SourceForge. LinkedIn and Reddit
    monitoring are on the roadmap.
  </Accordion>

  <Accordion title="How quickly am I notified after a review is published?">
    Reechee typically detects a review within 24 hours of it going live. Note that
    review platforms moderate submissions before publishing, so the total time from
    someone writing a review to your alert can vary from hours to several days
    depending on the platform.
  </Accordion>

  <Accordion title="Will I see alerts for positive reviews too?">
    Sometimes - but only when they contain actionable pain points. Every opportunity
    requires at least one clear pain point, so a 4-star review with a detailed
    complaint in the cons qualifies, while a purely glowing review doesn't. Positive
    reviews still feed the aggregate pain-points reports.
  </Accordion>

  <Accordion title="How many opportunities should I expect?">
    It depends entirely on your niche and competitors - some markets generate 2-3 per
    month, others several per day, and reviews tend to arrive in waves rather than on
    a schedule. There's no cap on how many opportunities you receive; plans only limit
    how many products you track. The 30-day trial exists so you can measure the real
    volume in your market.
  </Accordion>

  <Accordion title="What about anonymous reviews?">
    Reechee only creates opportunities when the reviewer can be confidently
    identified - every opportunity comes with at least a reviewer name, job title, and
    company. Partial signals (title, company, department, profile photo) are
    cross-referenced across data sources; when a confident match isn't possible, the
    review isn't surfaced.
  </Accordion>

  <Accordion title="What if a competitor isn't in the catalog?">
    Request it through the submission form in the app - missing products are added
    within 1-2 business days.
  </Accordion>

  <Accordion title="Can I integrate Reechee with my CRM?">
    Yes - Scale and Agency plans include webhooks. Add an endpoint in Settings →
    Integrations and every new opportunity is pushed to your CRM, Slack, or automation
    tool automatically. Developers can also use the [REST API and MCP
    server](/introduction).
  </Accordion>
</AccordionGroup>

## Credits

<AccordionGroup>
  <Accordion title="What are credits?">
    Your team's shared currency for unlocks and generation: reviewer LinkedIn, email,
    or phone, buying committee, manual pain-points reports, and Pitch Copilot drafts
    each cost 1 credit. Free grants 5 one-time credits at signup; paid plans grant 50
    (Starter), 100 (Scale), or 500 (Agency) credits per month. See
    [Credits and unlocks](/product/credits-and-unlocks).
  </Accordion>

  <Accordion title="Do unused credits expire?">
    No - unused credits roll over. Your balance doesn't reset at the start of a
    billing cycle, and purchased top-up packs never expire either.
  </Accordion>

  <Accordion title="What if a lookup finds nothing?">
    You're only charged for results. Email and phone lookups that come up empty are
    refunded automatically, and a buying committee search that finds fewer than 2
    stakeholders is free.
  </Accordion>

  <Accordion title="What happens when I run out?">
    Buy a top-up pack from Settings → Credits (10, 25, or 50 credits - higher plan
    tiers pay less per credit) or wait for your next monthly grant. See
    [pack pricing](/product/credits-and-unlocks#credit-top-ups).
  </Accordion>
</AccordionGroup>

## Plans and billing

<AccordionGroup>
  <Accordion title="Is there a free trial?">
    Yes - 30 days on Starter and Scale, with full access to the plan's features and
    credits. A card is required up front, and you can cancel any time during the trial
    at no charge. Agency has no trial.
  </Accordion>

  <Accordion title="What happens when my trial ends?">
    Your subscription continues automatically on the plan you picked at sign-up. All
    your data, watchlist, and unlocked contacts carry over. You can switch plans or
    cancel at any point.
  </Accordion>

  <Accordion title="Can I switch plans later?">
    Any time, from Settings → Billing. Upgrades apply immediately with prorated
    billing; downgrades take effect at the end of the current billing period.
  </Accordion>

  <Accordion title="Is there annual billing?">
    Yes - yearly billing saves 16-20% depending on the plan. See
    [Billing](/product/billing).
  </Accordion>
</AccordionGroup>

## Teams

<AccordionGroup>
  <Accordion title="Can my team share one account?">
    Yes - on Scale and Agency, teams share one watchlist, one credit pool, and all
    unlocked contacts, while each member keeps their own login and notification
    preferences. See [Teams](/product/teams).
  </Accordion>

  <Accordion title="How many members can I add?">
    There's no seat limit on Scale and Agency, and members don't cost extra - they
    share the plan's tracked-product and credit allowances.
  </Accordion>
</AccordionGroup>

## Support

<AccordionGroup>
  <Accordion title="My question isn't answered here.">
    Email [hey@reechee.io](mailto:hey@reechee.io) or use the contact form on
    [reechee.io](https://reechee.io) - responses typically within 24 hours on business
    days.
  </Accordion>
</AccordionGroup>